Privacy Policy

Last Updated: May 26, 2025

1. Introduction

Zatiq Sol (“We,” “Us,” or “Our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you engage with our software development, web/app development, and digital marketing services (collectively, the “Services”). By using our Services, you (“Client,” “User,” or “You”) agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

This policy applies to all personal data collected through our website (www.zatiqsol.com), our software platforms, and during the provision of digital marketing services, including but not limited to custom software development, e-commerce solutions, search engine optimization (SEO), paid search advertising, and social media management.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, and billing address provided when you contact us, sign up for Services, or enter into a Statement of Work (SOW) or Order Form.
• Project-Related Data: Technical specifications, business requirements, website credentials, or advertising account details (e.g., Google Ads, social media accounts) shared to facilitate software development or digital marketing services.
• Payment Information: Billing details, such as credit card numbers or bank account information, processed through secure third-party payment processors.
• Communications: Information shared via emails, support tickets, or other interactions with our team.

2.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, operating system, device information, pages visited, and time spent on our website, collected via cookies, web beacons, or analytics tools (e.g., Google Analytics).
• Service Usage Data: For software platforms or apps developed by Zatiq Sol, we may collect usage data, such as login activity, feature usage, or error logs, to improve functionality.
• Marketing Campaign Data: For digital marketing services, we may collect data on campaign performance, such as click-through rates, impressions, or user engagement metrics, through third-party platforms (e.g., Google Ads, Meta Ads).

2.3 Information from Third Parties

• Third-Party Platforms: Data from advertising or social media platforms (e.g., audience demographics, ad performance) when managing your campaigns.
• Publicly Available Data: Information from public sources, such as your business website or social media profiles, to tailor our marketing strategies.

3. How We Use Your Information

We use your information to:

• Provide and improve our Services, including developing custom software, managing websites, or executing digital marketing campaigns.
• Process payments and manage billing for Services.
• Communicate with you regarding project updates, support requests, or marketing promotions (with your consent, where required).
• Analyze website and Service usage to enhance user experience and optimize performance.
• Comply with legal obligations, such as tax reporting or data protection regulations.
• Protect against fraud, unauthorized access, or security threats.

4. Legal Basis for Processing

We process personal data based on:

• Contractual Necessity: To fulfill our obligations under an SOW or Order Form (e.g., developing software or managing ad campaigns).
• Consent: Where you explicitly agree to data processing, such as for marketing emails or certain cookies.
• Legitimate Interests: For improving Services, analyzing usage, or ensuring security, where these interests do not override your rights.
• Legal Obligations: To comply with applicable laws, such as data retention for tax purposes.

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors, such as payment processors (e.g., Stripe), hosting providers, or analytics tools, who assist in delivering Services and are bound by confidentiality agreements.
• Third-Party Platforms: Advertising platforms (e.g., Google Ads, Meta) when managing campaigns, with data shared only as necessary and in accordance with their policies.
• Legal Authorities: If required by law, regulation, or legal process (e.g., court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, with notice provided where required.

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

• Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support digital marketing efforts.
• Essential Cookies: Necessary for website functionality (e.g., session management).
• Analytics Cookies: Track usage patterns (e.g., Google Analytics) to improve our Services.
• Marketing Cookies: Enable targeted advertising and campaign tracking.
• You can manage cookie preferences through your browser settings or our website’s cookie consent tool (where applicable). Disabling cookies may affect website functionality.

7. Data Security

• We implement reasonable technical and organizational measures to protect your data, such as encryption, secure servers, and access controls.
• Despite these measures, no system is completely secure. We are not liable for unauthorized access beyond our reasonable control.

8. Data Retention

• We retain personal data only as long as necessary to provide Services, fulfill legal obligations, or resolve disputes.
• For software development, project-related data (e.g., specifications) is retained for the duration of the project and up to 1 year after completion, unless otherwise agreed.
• For digital marketing, campaign data is retained for the duration of the campaign and up to 1 year after termination, unless required by third-party platforms.
• Upon termination of Services, we may delete your data, except where retention is required by law (e.g., tax records).

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request restricted processing of your data in certain cases.
• Data Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests, including marketing.
• Withdraw Consent: Withdraw consent for processing, where applicable.

To exercise these rights, contact us at privacy@zatiqsol.com. We will respond within 30 days or as required by law.

10. International Data Transfers

• As a Bangladesh-based company, we may process data locally or through global service providers (e.g., cloud hosting, analytics tools).
• For Clients in the EU/EEA, we ensure compliance with GDPR for cross-border transfers, using mechanisms like Standard Contractual Clauses where necessary.

11. Third-Party Platforms

• For digital marketing services, we use third-party platforms (e.g., Google Ads, Meta Ads) that have their own privacy policies. You are responsible for reviewing these policies, as we have no control over their practices.
• Advertising accounts (e.g., Google Ads) remain your property, and we access them only to provide Services as outlined in the SOW.

12. Children’s Privacy

• Our Services are not intended for individuals under 16. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

13. Changes to This Privacy Policy

• We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website (www.zatiqsol.com), and we will notify you of material changes via email or through our Services.
• Continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, complaints, or to exercise your data rights, contact our Data Protection Officer at:

• Email: privacy@zatiqsol.com
• Address: Zatiq Sol, Punjab Pakistan

If you are not satisfied with our response, you may contact your local data protection authority (e.g., the Bangladesh Data Protection Authority or, for EU residents, your national supervisory authority).